Shane Lynn Ph.D. is co-founder and CEO of EdgeTier, a Dublin-based company that provides analytics products to customer contact centres, helping their clients meet consistently rising customer demands for faster response times and better service. EdgeTier’s latest product is “Arthur”, an artificial-intelligence powered agent assistant that works with customer care agents to help them process customer queries more effectively. Arthur uses the latest technology in artificial intelligence and natural language processing, developed in-house by the EdgeTier team.
Prior to their work at EdgeTier, Shane and the team developed a consumer-facing price comparison application in Ireland, which has since been integrated with the website of the Commission for Communications Regulation. Previously, Shane worked as a data science consultant with Deloitte Analytics in Dublin, providing analytics solutions to clients across multiple sectors in Ireland.
Shane holds a Ph.D. in Machine Learning from Maynooth University, where he applied supervised modelling techniques to semiconductor manufacturing processes. Shane has also completed research in autonomous vehicles in the University of Sydney Australia, and in rocket propulsion with Ad Astra Rocket Company in Costa Rica.
Product Link: https://www.edgetier.